POSTED: Friday, October 11, 2013 - 8:18am
UPDATED: Friday, October 11, 2013 - 9:39am
Sacramento, CA — An airline admits it lost a customer's precious cargo after one of its workers let a dog out of its crate and it escaped. A TV station reached out to Air Canada to get answers about its pet policy and got a response it never expected, Maria Medina reports.
"I don't know whether he was stunned, whether he was scared, whether he was hit." Jutta Kulic Larry's Handler
Before Jutta Kulic's friend passed away from cancer, she promised to find her pets good homes.
Including Larry, a 2-year old Italian greyhound.
Jutta Kulic, "These dogs are our family, these dogs are the center of our universe."
And Jutta Kulic did find Larry a home, in Canada.
This week on her way to a dog show in Sacramento from their home in Ohio.
"Good girl.", Jutta booked a flight from San Francisco on Air Canada she zip-tied Larry's crate several times before leaving him with the airlines.
"And I very clearly instructed them never ever to open the door and let the dog out of that crate unless he's in a completely enclosed room."
But Jutta says the flight was canceled and rescheduled for later that night. Then came another call from Air Canada: "They called me at about six thirty and told me one of their employees had decided to walk the dog."
Larry had run away, and Air Canada workers searching for the white and brown dog couldn't find him,
"We're so sorry an animal was lost because someone was simply stupid." Air Canada sent CBS 13 a statement saying they have a team looking for Larry.
But we wanted answers about what went wrong, what procedures with Larry may not have been followed and what are they doing to make sure this doesn't happen to anyone else's pet.
Instead of answers -- We got this email from an Air Canada spokesperson that appears to be intended for a coworkers:
"I think i would just ignore, it is a local news doing a story on a lost dog. Their entire government is shut down and about to default and this is how the US media spends its time."
"Oh my God I guess I wouldn't expect anything different from a company that would allow something like this to happen." Jutta Kulic.