BROWNSVILLE, TEXAS (KVEO NEWSCENTER 23) — The Brownsville Public Utilities Board has issued a warning for utility customers of a phone scam where the caller claims to be from BPUB and pressuring victims of having services disconnected due to an unpaid bill.
There have been several reports of the caller representing themselves as a employee of BPUB and informing the customer, residential and commercial, that their services would be disconnected unless a specified amount is paid in full.
The customer is told to purchase a pre-paid money card and then call back with the card details.
Utility customers can avoid being victimized if they:
• Refrain from providing Social Security numbers, credit card numbers or bank account information to anyone who requests it during an unsolicited phone call or in-home visit.
• Avoid being pressured by a caller over the telephone to make a payment other than to a BPUB cashier, on the BPUB website or at a registered pay station.
• Verify calls claiming to represent the local utility company demanding immediate payment or personal information. To verify BPUB collection calls, please call (956) 983-6121.
• Avoid allowing anyone into their homes to check electrical wiring or water pipes unless an appointment has been scheduled or a utility problem has been reported.
• Ask utility employees to provide legitimate proper photo identification or call BPUB to verify employment.
If you receive unsolicited request for payments, personal information and bank routing numbers report it immediately to the Brownsville Police Department at 956.548.7000.