BROWNSVILLE, TEXAS (KVEO NEWSCENTER 23) — Congressmen Henry Cuellar and Michael McCaul have introduced the Government Customer Service Improvement Act of 2013.
The legislation works to improve customer service delivery across federal agencies and make the process more transparent, efficient and improve customer service.
Congressman Cuellar stated, “Millions of American families encounter the federal government on a daily basis. They deserve first class customer service. When trying to navigate the bureaucracy and cut through the red tape, it is the job of our federal agencies to provide helpful answers in a professional and timely manner."
The Office of Management and Budget will set the standards to improve response times and government services.