The City of McAllen has made it easier for residents to contact City Hall with answering any of their questions they may have for all of it's departments. The city hosted their first live phone bank event named "McAllen Connects." Operators, representing different departments, were on hand to ready to answer any questions residents had called in on. The city used social media outlets like Facebook and Twitter to receive and answer those questions. The most frequently asked question by residents was, "Why is our water bill so high?"