lealabitua October 27, 2011 at 8:05am
I think that if you run a business that provides a service to the public you have to expect these things to happen. The doctor has an excuse for being late and so do the patients.
If he takes a larger case load to make up for missing appoinments, to me he's just trying to make as much money as he can. He feels his time is more important than the patients. If his office is full of patients he does not care if people have to wait he seems to be more concerned with his time not being waisted.