U.S. Customs Passenger Service Aids Travelers Concerns

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POSTED: Tuesday, June 14, 2011 - 8:52am

UPDATED: Tuesday, June 14, 2011 - 8:52am

Designating a person who travelers can share concerns with has proven to be a good move for operations at the Gateway International bridge according to officials.

One year ago, the Customs and Border Protection Port of Entry Director, created the Passenger Service Representative position. Agent Manuel Maldonado, offers one on one service to travelers who have concerns or need guidance once they've entered into the United States. The Port Director says having an agent like this helps to expedite travel and fosters the relationship between the sister cities.

The Passenger Service representative position at the Gateway bridge is the only one on the Southwest border, but it's possible that other positions like this one could be created at other international bridges in the future.

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