'Deaf & Dumb' written on deaf couple's airline bag receipt

CNN NEWS/KTRK/Family Photos

POSTED: Sunday, March 30, 2014 - 11:00am

UPDATED: Sunday, March 30, 2014 - 11:09am

A deaf couple in Texas wants an apology after they say an airport worker left an insensitive message on their luggage, Jessica Willey has the story.

Just back from a Hawaiian vacation, Angela Huckaby and James Moehle's pictures, souvenirs and smiles tell a story that needs no words.

It was wonderful, his first ever airline trip and first vacation in 16 years.

The big island lived up to its billing, but if lost luggage on the flight home didn't sour it, this note definitely did.

Kay Moehle, James' Mother, "It was just outrageous and cruel and unnecessary."

Attached to their luggage when it finally arrived Sunday morning was a receipt, how to reach the deaf couple and then this:

Kay Moehle, "Deaf and dumb. How much more insulting can you get?"

Angela couldn't believe it. It was the first time she's been called such a name.

James, a successful tradesman, was offended, too.

Kay Moehle, "He's deaf but he's not dumb."

They have written a letter to American Airlines asking for an apology and disciplinary action against the person responsible.

The airline sent us this statement, "We apologize to Mr. Moehle and Ms. Huckaby. It was clearly a very poor choice of words. We're confident there was no ill will, but we'll be looking into this further."

James and Angela hope to hear from the airline themselves. His mother wants more, "That person needs to be fired. The dumb one is the one who write the note."

The couple says if they get a sincere apology, they'll consider using the airline again.

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