Angie's list Being a good customer

News Center 23
Saturday, December 21, 2013 - 1:05pm

Many people say the customer is always right, but how you behave as a customer can impact the customer service you receive.

Angie's list has partnered with kveo to show you how to be a better customer.

Like Tango, it takes two to make any business interaction a good one.

If you want great customer service, take responsibility and be a good customer.

"Over the years one thing i know that companies aren't mind readers. The key to a great company-consumer relationship is communication and that requires great communication from the consumer side, too. Be sure to tell them what you are looking for, what you like, and what you don't like. Be considerate, but be great communicators."

Angie's list says the best customers are aware of what they want, understand their budget and are willing to take suggestions.

"The best customers think ahead. They've put some thought and time into planning out a project and understanding of what they want to do and what they can afford. They have looked at their budget. They may not have an exact price, but they have an idea on what they can afford to spend and what to do with that.

When working with any company or contractor, it's important to voice your concerns and expectations.

"I know not everyone is comfortable speaking up in a situation. You know, sometimes I'm not, But it's important that you understand what you are looking for and take it from a fact position, instead of getting emotional. Explain here are the rules. set things out in the beginning of the situation, in the beginning of the project so you have guidelines. It will make the communication much easier."

Angie's list says it's important to be open and honest with contractors during the hiring process.

Keep them updated and let unsuccessful bidders know when you've made your final choice.

Don't worry that you're offending them, It's much more polite to give service providers the information they need to move on.

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